Last updated: May 26, 2026
Cloud IX Luxury stands behind the authenticity and accurate representation of every item we sell. Many modern timepieces may also retain original manufacturer warranty coverage, while eligible watches receive additional short-term limited protection directly from Cloud IX Luxury. Certain items may retain coverage under an original manufacturer's warranty. Any remaining manufacturer coverage is governed exclusively by the manufacturer's terms, conditions, duration, and eligibility requirements. Cloud IX Luxury is an independent dealer and does not issue, administer, extend, or control manufacturer warranty coverage. A valid remaining manufacturer warranty is not replaced or invalidated by a separate limited warranty offered by Cloud IX Luxury.
Handbags and Accessories — Unless expressly stated otherwise in writing at the time of sale, handbags and accessories are not covered by the Cloud IX Luxury Limited Mechanical Warranty or by an ongoing repair, replacement, or service warranty. This does not affect Cloud IX Luxury's guarantee that every item sold is authentic and accurately represented at the time of sale.
What This Warranty Covers
14-Day Limited Mechanical Warranty — Unless otherwise disclosed in writing before purchase, eligible timepieces include a 14-day limited mechanical warranty from Cloud IX Luxury beginning on the date of confirmed carrier delivery. This limited warranty applies only to qualifying mechanical defects or functional issues that existed at the time of delivery and are materially inconsistent with the condition or operation of the timepiece as represented at the time of sale. The limited warranty does not extend the client's 24-hour inspection period and does not guarantee that a pre-owned or vintage timepiece will perform to the specifications of a new watch.
What This Warranty Does Not Cover
The Cloud IX Luxury Limited Mechanical Warranty does not cover: normal wear and tear; cosmetic wear, scratches, scuffs, dents, or finish changes; damage caused by drops, impacts, accidents, misuse, abuse, or improper handling; damage caused by improper storage; water or moisture damage; damage caused by unauthorized opening, repair, service, alteration, or modification; aftermarket components or modifications unless expressly disclosed otherwise; routine maintenance or service; batteries, straps, crystals, crowns, clasps, bracelets, seals, or other components subject to ordinary wear unless otherwise expressly stated; conditions or service needs disclosed before purchase; performance expectations inconsistent with the age, type, manufacturer specifications, or disclosed condition of the timepiece.
How to Initiate Warranty Service
To request review of a potential warranty issue, the client must contact Cloud IX Luxury during the applicable warranty period and before arranging any repair, service, opening, alteration, or modification of the timepiece. Cloud IX Luxury may request photographs, video, timekeeping information, documentation, or physical inspection of the watch. When appropriate, the timepiece may be evaluated with the assistance of a trusted professional watchmaker. No repair, reimbursement, or other remedy is authorized unless approved by Cloud IX Luxury in advance.
Our Responsibility
If a qualifying covered issue is confirmed, Cloud IX Luxury will determine the appropriate resolution based on the specific timepiece and nature of the issue. The resolution may include coordinating appropriate professional service, repair, or another mutually appropriate remedy. Cloud IX Luxury remains directly involved throughout the process and serves as the client's point of contact.
Important Terms and Limitations
- The Cloud IX Luxury Limited Mechanical Warranty applies only to the original purchaser and is not transferable.
- Proof of purchase may be required to verify eligibility for warranty coverage.
- Policy Updates and Clarifications: Cloud IX Luxury may revise or clarify this policy from time to time, including its definitions, procedures, exclusions, and coverage terms. Any warranty request will be reviewed based on the specific facts and circumstances, the condition and history of the timepiece, available documentation, the terms applicable to the transaction, and applicable law.
Contact Information
If you have any questions, mechanical concerns, or require warranty assistance, please contact our support team:
Cloud IX Luxury
Email: info@cloudixluxury.com
Phone: (732) CLOUD-IX
(732) 256-8349