Last updated: July 2026
At Cloud IX Luxury, we respect your privacy and are committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with Cloud IX Luxury, submit an inquiry, request sourcing assistance, join Cloud IX Reserve, or use our purchase, sale, trade, consignment, sourcing, and related private-client services.
Information We Collect
We may collect information that identifies, relates to, or could reasonably be linked to you, including:
Identity and Contact Information: Full name, billing address, shipping address, email address, phone number, and other contact details you provide.
Transaction Information: Information related to purchases, sales, trades, consignments, sourcing requests, payment coordination, shipping, delivery, and client service.
Item Information: Brand, model, reference number, serial number, photographs, condition information, documentation, and other details regarding watches, handbags, accessories, or other luxury goods submitted for evaluation, sale, trade, consignment, sourcing, or service assistance.
Communication Information: Messages, inquiries, preferences, and information you provide when contacting Cloud IX Luxury.
Technical and Usage Information: IP address, browser type, device information, time zone setting, pages visited, and other information about how you navigate the website.
How We Use Your Information
Cloud IX Luxury may use information to:
Respond to inquiries and communicate with clients.
Process and support purchase, sale, trade, consignment, sourcing, and related transactions.
Evaluate watches, handbags, accessories, or other luxury goods submitted for potential sale, trade, consignment, sourcing, or service assistance.
Coordinate shipping, delivery, and other transaction-related logistics.
Provide client service, order updates, sourcing updates, and other requested communications.
Operate and improve the website, services, and client experience.
Protect against fraud, misuse, unauthorized transactions, or other security concerns.
Comply with legal, financial, regulatory, tax, or compliance obligations.
Communicate with clients who choose to join Cloud IX Reserve or otherwise opt in to receive updates.
Information Sharing and Discretion
Cloud IX Luxury does not sell or rent personal information.
We may share information only as reasonably necessary to operate the business, complete or support a transaction, provide requested services, protect against fraud or misuse, comply with legal obligations, or work with service providers acting on our behalf.
Depending on the transaction or service requested, these providers may include financial institutions, shipping carriers, insurers, authentication services, professional watchmakers, technology providers, website service providers, communication platforms, and other trusted service partners.
Mobile Information and Text Messaging
When you provide a mobile phone number, Cloud IX Luxury may use that number to communicate with you only in accordance with the consent you have provided and our applicable messaging terms.
Cloud IX Luxury may offer separate text messaging programs for customer-care and transaction-related communications and for recurring marketing and promotional communications. Consent to one type of messaging does not automatically enroll you in another.
Mobile information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
If you opt in to receive text messages from Cloud IX Luxury, message frequency may vary. Message and data rates may apply. You may opt out of an applicable messaging program at any time by replying STOP. For assistance, reply HELP or contact us directly.
Consent to receive marketing text messages is not a condition of purchase.
For clarity, Cloud IX Luxury does not sell, rent, or share mobile phone numbers or SMS opt-in consent data with third parties or affiliates for their own marketing or promotional purposes.
Data Security
We use commercially reasonable administrative and technical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration.
No method of transmission or storage is completely secure, and Cloud IX Luxury cannot guarantee absolute security of information transmitted through the website or other communication channels.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of certain information. To exercise any available rights, please contact Cloud IX Luxury using the information below.
You may unsubscribe from marketing emails using the unsubscribe link included in applicable messages.
If you opt in to receive text messages, you may opt out of an applicable messaging program at any time by replying STOP.
Updates to This Privacy Policy
Cloud IX Luxury may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or service changes. Updates will be posted on this page with an updated revision date.
Contact Information
If you have any questions or concerns regarding this Privacy Policy or our data privacy practices, please contact us:
Cloud IX Luxury
Email: info@cloudixluxury.com
Phone: (732) CLOUD-IX
(732) 256-8349